Effective Date: Jan, 2018
Last Updated: July, 2026
At Radhey Salt, customer satisfaction is our priority. We take great care in processing, packaging, and delivering our products to ensure they reach you in excellent condition. Please read our Refund & Return Policy carefully before placing an order.
1. Returns
Due to the nature of our products, edible salt and food-grade products cannot be returned once delivered, except in the following situations:
- You received a damaged package.
- You received the wrong product.
- The product was defective upon delivery.
- The order was incomplete due to our error.
If your request falls under any of the above categories, please contact us within 48 hours of receiving your order.
2. Conditions for Return Requests
To be eligible for a return or replacement:
- The product must remain unused.
- The original packaging should be intact.
- Photographs or videos of the damaged or incorrect product may be required.
- Proof of purchase or order confirmation must be provided.
Requests made after the specified time period may not be eligible for return or replacement.
3. Non-Returnable Products
The following items are generally not eligible for return:
- Opened or used food products.
- Products damaged due to improper storage or handling after delivery.
- Orders placed with incorrect shipping information provided by the customer.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).
4. Damaged or Incorrect Deliveries
If you receive a product that is:
- Damaged during transit,
- Incorrect,
- Missing from your order,
please contact us within 48 hours with:
- Order Number
- Photographs of the package and product
- A brief description of the issue
After verification, we will arrange a replacement or refund, depending on the situation.
5. Refunds
Once your request has been reviewed and approved, refunds (if applicable) will be processed using the original payment method.
Please allow 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
6. Replacement Policy
Where appropriate, we may choose to provide a replacement instead of a refund.
Replacement products will be shipped at no additional cost after the issue has been verified.
7. Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, cancellation requests may no longer be accepted.
To request a cancellation, please contact our customer support team as soon as possible.
8. Bulk & Distributor Orders
Orders placed for:
- Bulk purchases
- Wholesale supply
- Distributor partnerships
- Institutional buyers
may be subject to separate commercial agreements.
Please refer to your quotation, purchase agreement, or contact your sales representative for the applicable return and refund terms.
9. Shipping Charges
Shipping charges are generally non-refundable, except where:
- The wrong product was delivered.
- The product arrived damaged.
- The error occurred due to Radhey Salt.
10. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Radhey Salt
📍 PS ABACUS
Unit No. 709, 7th Floor
NH-12, Action Area II E
Newtown, Kolkata – 700157
West Bengal, India
Landmark: Near Mangaldeep Metro Station
✉ Email: radheysalt@ymail.com or support@radheysalt.com
Important Note
Please inspect your order immediately upon delivery. If you notice any damage, missing items, or incorrect products, notify us within 48 hours so we can assist you promptly.